At Sodexo Live!, we are driven by innovation, which transforms how we connect people and create a positive impact through shared experiences. Arica Allen, Vice President of Hospitality and Innovation, Global Airport Lounges, emphasizes that encouraging new ideas and challenging assumptions means cultivating environments that accept and celebrate differences.
"At Sodexo Live!, it's not just about including people for the sake of numbers; it's about bringing diverse experiences, ideas, and perspectives that lead to real change," Arica explained. "When we include voices from different backgrounds, we create better experiences and build an environment that encourages creativity and growth to meet the diverse needs of clients and consumers."
"With over 160 lounges worldwide serving over 35,000,000 guests a year, it's crucial that those making decisions understand the diverse range of experiences and needs of our customer base. This understanding is what enables us to create solutions that resonate more deeply and effectively. By ensuring representation, we bridge gaps in understanding and guarantee that the solutions we offer are inclusive and relevant."
To improve diversity in recruiting, Arica focuses on using a broader approach to discover talent that others might overlook. "My goal is to enrich my team with diverse perspectives and varied experiences," Arica explained. "While the natural inclination is to gravitate toward candidates with extensive industry experience, that can be a limited pool. We can cultivate a more inclusive hiring pipeline by expanding our search parameters and welcoming a wider spectrum of potential applicants. This broader strategy allows us to celebrate various backgrounds, unique life experiences, and innovative ideas, ultimately leading to a more dynamic and creative team."
She emphasized that while recruiting diverse talent is crucial, creating an inclusive environment where all voices are heard and valued is equally important. "Without someone who can understand your perspective, the nuances of your viewpoint can be easily misunderstood." By embracing a broader approach to recruitment and actively seeking diverse perspectives, Arica and Sodexo Live! are setting new standards in leadership and fostering an environment where creativity thrives.
