Research & Insights

Building the Future of Airport Lounge Hospitality Through People Development

November 2026

Smiling woman in an airport lounge

Discover how training, certification and career development can help airport lounges attract and retain top hospitality talent while elevating the guest experience.

Exceptional Experiences Begin with Exceptional Teams

Based on 2 waves of original research, this white paper explores what premium hospitality professionals expect from employers and how training, certification and career development can help airport lounges attract and retain the talent behind outstanding guest experiences.

Discover the insights

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  • First-of-its-kind research

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  • research waves

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  • hospitality professionals surveyed

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  • Server in the Qantas lounge
  • Sauce on beef
  • Glasses in a lounge
  • Hospitality professional stading in an airport lounge
  • Delicious chocolate cake on a plate
  • Server in the Qantas lounge
  • Sauce on beef
  • Glasses in a lounge
  • Hospitality professional stading in an airport lounge
  • Delicious chocolate cake on a plate
  • Server in the Qantas lounge
  • Sauce on beef
  • Glasses in a lounge
  • Hospitality professional stading in an airport lounge
  • Delicious chocolate cake on a plate
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