What We Do
Travelers want more than a place to wait. With more than 170 lounges serving 37 million people annually, Sodexo Live! helps you create spaces where menus, service, and design reflect your brand. From crafted menus to thoughtful service, we turn travel time into time well spent.
Strengthen the positive emotional connection with your brand and drive traveler loyalty. Create a premium lounge facility experience that travelers won’t want to leave.
We create premium lounge facility experience for some of the best-in-class lounges in the world, including:
Airport lounges across the world
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Travelers served every year
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Years of experience in airport lounge management
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News
Airport Lounges
Airport lounges have evolved from places to wait into destinations in their own right, making the lounge experience an increasingly important part of the travel journey.
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Research & Insights
Airport Lounges
For airlines, airports and premium credit card issuers, lounge experiences have become a powerful driver of customer loyalty.
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As airport lounge demand grows, balancing capacity and guest comfort is essential. According to the 2026 J.D. Power U.S. Airport Lounge Satisfaction Study, 46% of guests reported moderate or severe crowding. Flexible staffing, streamlined lounge access, adaptable spaces and data-driven planning can help operators manage peak demand while preserving a premium guest experience.
Airport lounges can accommodate diverse traveler needs through flexible food and beverage options, comfortable spaces for work or relaxation, and personalized hospitality services. Adapting amenities and service offerings to different traveler preferences helps create a welcoming, convenient experience while maintaining consistent service quality.
Food and beverage services elevate the airport lounge experience by offering flexible dining options tailored to traveler needs. Grab-and-go, self-service, made-to-order meals and table service provide convenience and choice, while locally inspired menus create a sense of place. Together, these offerings enhance comfort, personalization and premium hospitality.
Airport lounges can strengthen passenger satisfaction and loyalty through exceptional service, comfortable spaces and personalized food and beverage offerings. Providing welcoming environments for work or relaxation, attentive hospitality and flexible dining options enhances the travel experience while building stronger connections with airline, airport and card issuer brands.
Airlines and airports should prioritize hospitality partners with expertise in airport lounge management, premium food and beverage services, and operational excellence. A strong partner understands evolving traveler expectations, adapts to fluctuating passenger volumes and consistently delivers high-quality service that enhances the airport lounge experience.
Airport lounges are embracing more personalized, flexible and experience-driven hospitality. Research by Sodexo Live! and YouGov highlights how traveler preferences for food, beverage and service evolve throughout their journey. Flexible dining options, comfortable spaces for work and relaxation, personalized service and data-driven operations help lounges meet changing expectations while delivering a distinctive premium experience.